Telecommunicators

Police

Full-Time

The City of Bloomington is currently accepting applications for both seasonal and full time Telecommunicator openings.  This position will receive, prioritize and dispatch 911 emergency and non-emergency calls for Police, Fire and EMS services.  Responsible for determining services needed and deploying appropriate resources.  Position requires maintaining confidentiality of sensitive and protected information.  Experience with emergency services dispatching preferred.  Must successfully complete a polygraph test and an extensive background investigation.  Entry level $38,131 plus annual holiday pay.  Salary commensurate with experience.  Excellent benefits.  Completed City of Bloomington application required.  Apply immediately.  Application and job descriptions can be obtained at www.cityblm.org or at City Hall, Human Resources Dept., 109 E. Olive St., Bloomington.

EOE

Essential Functions include the following.  Other duties may be assigned.

Answers all emergency calls for service.

Screens incoming calls to determine nature of the problem and appropriate number of personnel and equipment that will be needed.

Operates two-way radio to dispatch and assign appropriate Police, Fire, and EMS personnel and equipment.

Provides pre-arrival medical instructions to callers using Emergency Medical Dispatch procedures.

Operates the Computer Aided Dispatch system (CAD) and Record Management System (EJS) and uses various other law enforcement computer systems to access and disseminate information.

Follows applicable policies, SOP’s, directives and orders relating to call intake and emergency dispatch.

Communicates information pertinent to on-going activities to other agencies, officers and command staff.

Maintains activity logs, warrant files, and Law Enforcement Data Systems (LEADS) information files, both manually and for entry into CAD, and maintains files for all LEADS broadcast information.

Maintains current operating knowledge of all equipment in Communications Center, the EJS system, and other knowledge to main LEADS certifications.

Maintains confidentiality of sensitive and protected information as required by law and department policy.

To perform this job successfully, an individual must be able to perform all essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1) Education/Experience: Graduation from high school or GED, including or supplemented by courses in computer applications and legal record keeping; experience in general office work with experience in criminal justice and emergency services dispatching preferred; or any equivalent combination of training and experience.

2) General Skill Levels:  Knowledge of the geography of the City of Bloomington.  Knowledge of modern public safety communication practices, procedures, techniques, and equipment, and applicable laws, ordinances, rules, regulations and standard operating procedures related to emergency public safety communications. Knowledge of emergency services dispatch systems and interagency information sharing systems.  Thorough knowledge of various City, state, and federal codes and requirements for appropriate handling of sensitive information.  Ability to use dispatch systems and other department-specific applications, as well as word processing, spreadsheet, Internet and e-mail software.  Ability  to enter data at a rate of 40 wpm while maintaining telecommunication contact.  Ability to manage multiple tasks, including data entry, receiving phone calls, receiving and issuing radio transmissions, and complete all communications in a timely and accurate manner.  Ability to maintain effective working relationships with other employees, City and community officials and the general public.  Ability to deal with the public firmly, courteously, and tactfully in both emergency and routine situations.  Ability to understand and follow general oral and written instructions.  Ability to speak in a clear and concise voice.  Ability to remain calm and take control in an emergency situation.

3) Certificates and Licenses:  Must obtain and maintain required certifications including LEADS certification; Medical Priority Certification as an Emergency Medical Dispatcher; telecommunicator certifications for Public Safety, Fire, and EMS Dispatch; and certification in New World CAD system, obtaining all certifications within first 60 days of training phase of the job. 

Special requirement: Must be able to testify in a court of law.  Final candidates subject to a criminal background investigation which must reveal no felony convictions.

Physical Requirements/Working Conditions: Work is performed in office and emergency services communications center environment, in emergency and stressful situations.  The employee is frequently required to use hands to operate a variety of communication devices.  The noise level in the work environment ranges from quiet to moderately noisy.