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Storm Water Management

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Storm water management is performed by the Engineering Division and the Streets and Sewers Division of the Public Works Department. These divisions work together to to manage the urban runoff and maintain the City’s infrastructure in compliance with the Clean Water Act. Effective storm water management includes:

  • Keeping lakes and streams clean
  • Maintaining waterways to minimize erosion and damage to adjacent property
  • Maintaining detention basins to reduce flooding and filter out pollution
  • Installing sump pump drain lines at strategic areas
  • Inlet maintenance and repairs

To report a storm water, sanitary sewer, or water issue, call 309-434-2225 during regular office hours. For emergency issues (i.e. backup, illicit discharge, unreported water main break) after hours, call 309-820-8888.

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Frequently Asked Questions

  • Storm Water Billing Questions

    • Why do I have to pay a storm water fee?

    • Where is my storm water bill?

    • How much is the storm water fee?

    • Who do I call to ask questions?

    • When will I receive a bill?

    • When will I receive my next bill?

    • I was not informed about the Storm Water fee before I got this bill, why?

    • Are we allowed to split this fee between our tenants?

    • What happens if I do not pay this bill?

    • What if I think my Storm Water Utility Fee is in error?

    • How long will it take to resolve an appeal?

    • I own a property with other individuals. How can I divide the fees?

    • I own more than one property. Can I receive one bill for all of them?

    • I received a bill for a vacant property, what should I do?

  • Storm Water Credit Questions

    • Is there a way to reduce fees?

    • What is a credit?

    • What is the storm water credit program?

    • How can I get a storm water credit manual?

    • Where do I submit a credit application?

    • When can I submit a credit application?

    • How long do credits remain in effect?

    • How long does it take for the credit application to be reviewed?

  • Storm Water General Questions

    • Why do storm water policies matter?

    • What do storm water policies involve?

    • What does the city do to manage storm water sewers?

    • What causes storm water pollution?

  • Storm Water Pollution Prevention

    • What can I do to help prevent storm water pollution?

    • What are some common storm water pollutants on construction sites?

    • What are some signs of storm water pollution on construction sites?

    • What are some common storm water pollutants on residential and commercial sites?

    • What are some signs of storm water pollution on residential and commercial sites?

  • Storm Water Residential Questions

    • Do I have to pay if I bought my house on or before April 26, 2004?

    • I am on City water with a septic system. Do I have to pay this bill?

    • All of the storm water in my neighborhood drains into a retention pond/basin. Why should I have to pay the Storm Water Utility Fees?

    • How do I report a drainage problem or damaged storm inlet in my neighborhood?

    • If I am buying a property on contract, do I have to pay these fees?

    • I recently moved to a location and I have not received a bill. Why?

    • I am a tenant at this property. Should I pay if I do not own the property?

    • Who do I call to report something "illegal" being dumped into a storm water inlet?

  • Storm Water Technical Questions

    • What is an IAU?

    • What is infiltration?

    • What is a combination sewer system?

    • What is a storm sewer system?

    • What is a sanitary sewer system?

    • What is the purpose of the Storm Water Utility Fee?

    • What is the Storm Water Utility Fee and how was it created?

    • Why is the Storm Water Utility Fee necessary?

    • Who is in charge of the Storm Water Utility?

    • How were projects funded before this Storm Water Utility Fee?

    • How were projects funded before this Storm Water Utility Fee?

    • Are churches and other non-profit organizations exempt?

    • Why is the user fee related to impervious or hard surface area?

    • What is impervious area?

    • Are Storm Water Utility Fees assessed to public roadways and highways?