Contact Information for Water


Monday - Friday 8:00a.m. to 5:00p.m. 
Closed Weekends and Holidays
Lobby closes at 4:30p.m.



After Hours, Weekends, and Holidays  



Water Supply and Treatment 
Water is supplied to residents from two man made lakes. Lake Bloomington was constructed in 1929 and has a Water Treatment Plant adjacent to it. Lake Evergreen was constructed in the 1960's. In 1995 the Evergreen Dam was raised five feet increasing storage capacity by 36%. Water from Lake Evergreen is pumped to Lake Bloomington for treatment. 

Water Distribution
Water flows from the treatment plant at Lake Bloomington through two transmission mains along Pipeline Road to the City's reservoirs and pumping stations. The water storage facilities include a new two million gallon elevated water tank along Hamilton Road on the City's southeast side. Pumping stations on Fort Jesse Road and Division Street move water through the distribution mains to the residents and businesses in the City of Bloomington.

The Department designs and supervises the construction of new and replacement water mains. Maintenance crews repair main breaks and do preventative maintenance. A SCADA (Supervisory Control and Data Acquisition) system helps operators run the distribution system more efficiently by letting them see what is happening throughout the system from one location.

Water Rates - Effective May 1, 2012
The cost for use of City water shall be ascertained according to the amount of water used during the month for which the charge is made and shall be graduated as follows:

Rate Per 100 Cu Ft   Inside City  Outside City  
First 2,300 cubic feet per month  $4.01  $9.06 
Next 11,700 cubic feet per month  $3.87  $8.86 
Next 486,000 cubic feet per month  $3.42  $7.75 
Over 500,000 cubic feet per month  $2.69   $6.12  
Monthly Service Charge
Meter Size Inside City  Outside City 
5/8 x 1/2" meters  $1.25  $2.75 
5/8 x 3/4" meters  $5.00   $6.50 
3/4" meters  $6.00  $7.50
1" meters  $8.00 $10.00
1.5" meters $10.50 $13.00
2" meters $16.00 $20.00
3" meters $28.00 $39.00
4" meters $46.00 $66.00
6" meters $92.00 $131.00
8" meters $146.00 $196.00

(City Code Ch. 27 Sec. 27) 7.48 Gallons = 1 cubic foot

Fire Protection is $6.80 per inch of diameter
(rounded up to the nearest inch) of fire service line serving a business.

Utility Tax is 3.75% of Total Water Charges.

Sanitary Sewer Rates
The current sanitary sewer rates are outlined below. Beginning May 1, 2019, sanitary sewer rates will begin increasing by 3 percent on an annual basis. For more information, click here to view the FAQ page for sanitary sewer maintenance.

City of Bloomington
Sanitary Sewer Fees
EFFECTIVE DATE  Rate Per 100 Cu Ft   Monthly fixed fee 
 May 1, 2018 $2.40  $2.25
 May 1, 2019 $2.47  $2.32
 May 1, 2020 $2.54  $2.39
 May 1, 2021 $2.62  $2.46
Bloomington-Normal Water Reclamation District
Sanitary Sewer Fee
EFFECTIVE DATE  Rate Per 100 Cu FT   Minimum Monthly Bill 
 May 1, 2018 $1.38  $6.70

Storm Water Rate
The current storm water rate is outlined below. Beginning May 1, 2019, storm water will begin increasing by 3 percent on an annual basis. For more information, click here to view the FAQ page for storm water management and erosion control.

City of Bloomington
Storm Water Rate
 May 1, 2018 $1.89
 May 1, 2019 $1.95
 May 1, 2020 $2.01
 May 1, 2021 $2.07

The City of Bloomington calculates fees based on parcel size for single-family homes and duplexes and Impervious Area Units for parcels other than single-family homes and duplexes. The parcel types are defined below:

 Single-Family Homes and Duplexes

  • Small Parcels (2 IAU): Gross area less than or equal to 7,000 cu. ft.

  • Medium Parcels (3 IAU): Gross area greater than 7,000 cu. ft. and less than or equal to 12,000 cu. ft.

  • Large Parcels (5 IAU): Gross area over 12,000 cu. ft.

 Parcels other than Single-Family Homes and Duplexes (Commercial)

  • Parcels less than or equal to 4,000 cu. ft. (4 IAU)

  • Parcels greater than 4,000 cu. ft. (Actual IAU or 4 IAU, whichever is greater)

Solid Waste / Refuse Rates and Fees
Click here for more information about rates and fees for Solid Waste / Refuse.

Questions concerning the refuse collection billing or to request refuse/recycle schedules and information should be directed to the Public Works Department at 309-434-2225.

Questions concerning the water bill should be directed to the Water Billing office at 309-434-2495.

Utility Locations
The City of Bloomington is a member of JULIE (Joint Utility Location Information for Excavators). Underground utilities maintained by the City include water, sewer, some street lights and conduits around and between Traffic Signals. Please Call JULIE at 1-800-892-0123 at least two days prior to digging. Emergency locates 24 hours a day, 7 days a week, call JULIE at 1-800-892-0123. For more information about JULIE, please visit the City of Bloomington's JULIE information page.

After Hours Water-Related Emergency

Call 309-820-8888