The City of Bloomington is participating in the International City/ County Management Association (ICMA) Center for Performance Measurement (CPM) program this year and will be collecting and reporting Fiscal Year 2013 data for the purpose of comparing and benchmarking performance levels with similar jurisdictions. The ICMA Center for Performance Measurement (CPM) has been in existence since 1994 and has assisted local governments in improving the quality, effectiveness, and efficiency of public services through the collection, reporting, analysis, and application of performance information.
Leading and managing local governments requires understanding the performance of a jurisdiction across a range of criteria. A key ICMA initiative is to help local governments use performance data to establish goals and outcomes in budget decisions; set targets of performance; compare to and learn from other jurisdictions, and communicate service and financial improvements to citizens.
Participation in the program will require the City to pull a significant amount of performance information from a large number of service areas. All service areas will be evaluated based on the following question types:
- Inputs (expenditures, hours paid)
- Outputs (units of service provided)
- Efficiency (ratios calculated after data is submitted)
- Outcomes (citizen/customer satisfaction)
The purpose of the Center for Performance Measurement is to assist jurisdictions in:
- The development of common measures
- Encouraging comparisons
- Identifying effective management practices
- Learning from high performers
City leaders hope to use this information to help guide future decision making, identify efficiencies and potential inefficiencies, and as a component to promote a culture of continuous improvement. The City will be submitting the performance information the first week of October for data cleaning, verification, and compilation by the ICMA and expect to receive the results in November.
Visit www.icma.org for more information about this program.