Utility Billing

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The City of Bloomington Finance Department sends a bill each month to charge water fees, sewer fees, storm water fees, solid waste fees, utility taxes, BNWRD fees, and other fees. The Department provides several convenient ways to pay utility bills, which are listed below.

Online
The City's online billing system provides customers with paperless statements, the ability to manage multiple accounts, and the ability to view account and water usage history. The initial login will require customers to enter their full account number as it appears on their billing statement. From there, customers will enter their e-mail address and a new password, which will be used to gain access to the online billing system. Click here to access the online billing portal. If you have any questions about online bill payment, please call the Finance Department at 
309-434-2426.

Automated Clearing House (ACH)
Customers also have the option of using ACH so that their billing amount will be deducted from their checking
account each month. Customers who choose this option will still receive a monthly paper utility bill, but it will have a payment stub that shows the ACH withdrawal date rather than a stub requesting payment. This option is not available for savings accounts.

How to Enroll
Complete the ACH form, and mail the completed form with a voided check to:

City of Bloomington
Attention: Finance Department
109 E. Olive St.
Bloomington, IL 61701

Once the customer completes the appropriate form, they should continue to pay the utility bill until the utility payment stub located on the monthly utility bill states the utility bill payment will be deducted from the customer's checking account.

How to Cancel Enrollment
The monthly deduction will continue until the customer notifies the City that ACH withdrawals need to be discontinued (30-day written notification) or until the City notifies the customer that ACH withdrawals will be discontinued (30-day written notification). If the customer moves to a new location within Bloomington, they will need to cancel ACH withdrawals from their current location and fill out a new form for the new location. In any case, the City will not deduct final bills using ACH.

Mail
Payments sent by mail should include the statement stub and a check written out to City of Bloomington and use the envelope provided with the bill. The mailing address is:

City of Bloomington
Attention: Finance Department
109 E. Olive Street
Bloomington, IL 61701

Phone
Customers can pay with a credit or debit card by calling 309-434-2426, Option 1, between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday (not including municipal holidays).

Drop Box
Customers can use the 24-hour, drive-up drop box on the east side of City Hall, located at 109 E. Olive Street. Payments placed in the drop box should include the statement stub and a check written out to City of Bloomington and use the envelope provided with the bill.

In Person
Customers can pay in person using cash, check, credit card, or debit card at the cashier windows located on the south side (lower level) of City Hall, which is at 109 E. Olive Street, between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday (not including municipal holidays).

Damage Responsibility Waiver

Medical Certification Form

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